Roadmap

Satisfaction pulse after bot chats

A one-tap rating at the end of automated conversations, reported lane by lane — so you see not just how much the autopilot resolves, but how customers feel about it.

Approval queue for sensitive replies

Let bots prepare answers about refunds or account changes that wait for a one-click human approval before sending.

Seasonal playbook packs

Ready-made bot playbooks for peak moments — sale season, shipping cutoffs, holiday closures — that you switch on for a few weeks and off again.

Bot rehearsal mode

Try a new or edited playbook against your past conversations before it goes live, and see exactly what the bot would have answered.

Knowledge gap auto-drafts

When the same unanswered question keeps coming back, Botdesk drafts the missing help article from resolved conversations — you review, edit and publish.

Bot schedules and shifts

A rota for the autopilot: choose which bot is on duty when, with automatic handover between shifts.

Multi-brand workspaces

Serve up to eight brands from one inbox, each with its own voice, knowledge and bots.

Autopilot analytics by lane

Reports that show what each bot closed on its own, where it escalated, and which part of the queue runs hot.