Support-as-a-service platform

Productize customer support: sell it as a recurring service, deliver it under each client's brand, and run every desk from one team and one inbox.

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Support-as-a-service is a simple pitch with awkward tooling: you sell a client a complete support function — people, process, and platform — for a monthly fee. The people and process are yours. The platform is the awkward part: single-company helpdesks force a choice between one shared account (fast, unprofessional) and an account per client (clean, unmanageable — and the per-seat bills stack).

Ownadesk is the platform half of that offer. Each engagement gets a workspace under the client's brand: their help center, their AI agent, their channels. Your delivery team works every engagement from one inbox, your plan covers 1–10 workspaces flat, and engagement #11 costs $29/month — so the margin on each retainer is arithmetic you can do in the pitch meeting.

The offer scales in both directions: go fully white-label so the client never sees our name (included on Business, $49/month on Growth), or front every desk with your own service brand. Either way, what you are selling is yours.

Every client gets a real help center

A branded, searchable help center is half the perceived value of a support retainer — and it feeds the AI agent that answers before your team has to.

Published under the client's domain with their logo and colors.
Filled from their site, docs, and files — the same knowledge powers the AI agent's answers.
Maintained in the same workspace your team already works in, so it never drifts out of date unnoticed.

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Getting started

Set up your account and send your first message in minutes.

4 pages

Account & billing

Plans, payments, and everything about managing your workspace.

6 pages

Integrations

Connect the tools your team already works in every day.

5 pages

Notifications

Control exactly what your team gets pinged about, and when.

3 pages

API & webhooks

Build on the platform and automate your own workflows.

4 pages

Troubleshooting

Fix the most common issues without waiting on support.

3 pages

Reset your password

Invite your team

Connect your inbox

The platform layer of a productized support offer

A desk per engagement

Inbox, help center, AI agent — provisioned per client, isolated by design.

Sell it under any brand

Each workspace carries the branding you choose: the client's own, or your service brand across all of them.

Deliver with one team

Unlimited members on every plan — your delivery pod works all engagements from one inbox.

AI handles the routine tier

Per-client AI agents answer repeat questions from that client's knowledge, so your people handle what actually needs people.

Proof of value built in

Per-brand CSAT, AI-quality, and ROI reporting — renewal conversations come with charts attached.

Predictable platform cost

1, 5, or 10 workspaces at $99, $219, or $499 per month, $29 per extra — the cost per engagement is fixed before you price the retainer.

Unit economics you can pitch with

Your platform cost per engagement is flat: plans include 1, 5, or 10 client workspaces at $99, $219, and $499 per month, and each additional workspace is $29/month on Growth and Business. Team seats never multiply the bill — delivery capacity is a hiring decision, not a software bill.

Whatever you charge for the service — flat retainer, tiered, or usage-based — the platform line in your margin calculation stays a constant.

See full pricing

A new client desk, live in hours

Three steps per client, no code. Add the workspace, brand it, and your team keeps answering from the same place.

Spin up the client's workspace

Start it clean — or import their existing Zendesk, Freshdesk or Intercom. Help center, tickets and macros move in with them.

Add their brand, channels and docs

Their logo, colors and portal domain; then plug in their email, chat, WhatsApp and Telegram, and point the AI at their docs — it starts citing them.

Their customers ask — it answers

Customers write to the client's branded portal and get instant, sourced answers. Anything that needs a human lands in your one shared inbox.

Frequently asked questions

Selling customer support as a recurring, productized offering: your team answers a client's customers, under an SLA, for a monthly fee — instead of billing ad-hoc hours. Agencies, MSPs, and consultancies use it to turn "can you also handle our inbox?" into a contract line. Our agency playbook on the blog covers the model end to end.

Either. Each workspace carries the branding you configure — most support-as-a-service sellers brand each desk as the client's own, while some front everything with their service brand. The platform badge is removable on Growth ($49/month) and gone on Business.

The usual signals: the same clients keep asking you to handle support ad hoc, the work follows a repeatable process, and you can name the deliverables. If you are seeing those, our guide on when to productize agency support covers how to package and price the first offer.

Plans include 1 (Startup), 5 (Growth), or 10 (Business) client workspaces; beyond that, add workspaces for $29/month each on Growth and Business. Team members stay unlimited regardless of client count.

Ownadesk is priced as a subscription to you; what you charge your clients for the service is your business, and we do not take a percentage of it. If you are running a larger fleet of client workspaces and want to talk partner terms, book a demo — that is a conversation, not a rate card.

Launch your first client workspace today

14-day free trial. No credit card. Unlimited team members on every plan.