An AI agent for every brand you run

Each client workspace gets its own agent. It learns that client’s product, answers their customers in seconds in any language — and never borrows an answer from another brand.

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What a client workspace gets on day one

10+
channels per workspace — the same agent, tone, and answers on all of them
7+
source types per client — their site, files, Notion, Drive, help center, and more
Any
language — each customer gets answered in the language they wrote in
24/7
cover for every brand overnight — your team steps in only when needed

It speaks for your client — so it sticks to their docs

A wrong answer under a client’s logo is their reputation on the line. The agent replies only from that workspace’s content, or it doesn’t reply.

  • Looks the answer up in the client’s sources before saying a word.
  • Unsure? It hands the case to the right team, chosen by context and history.
  • Learns each brand’s key product facts from their site and won’t contradict them.
  • Understands the screenshots and images customers attach.
Test it on a client’s docs first — watch how it answers before their customers ever see it.

Your client already wrote the answers — point the agent at them

Onboarding a brand is mostly connecting things: their website, files, Notion, Google Drive, or their old help center become the agent’s knowledge — nothing rewritten.

Website crawler

Files

PDF, DOCX, XLSX — drop the client’s documents in.

Notion

Their pages and databases, kept in sync.

Google Drive

Their docs and sheets, kept in sync.

Your existing helpdesk

Pull articles straight from Intercom, Zendesk, or Freshdesk.

Product facts, found for you

The essentials of each product, extracted from its site and honored in every reply.

Knowledge base articles

Articles from their branded help center reach the agent the moment they publish.

See the per-brand help center

Every answer stays under your hand

Agents never edit themselves. You change a brand’s knowledge, tone, or rules — and test it before that client’s customers meet it.

Missed questions, caught for you

Anything an agent couldn’t answer is logged as a gap; answer it once and it becomes that brand’s pinned reply.

Guidance rules

Style, clarifying questions, when to call a human — always-on or keyword-triggered, tuned per channel.

Custom answers

Pin the exact wording for known questions; the agent will always prefer your version.

Personality

Each brand sets its own tone and answer length — no prompt writing, just settings.

Flows

Guided troubleshooting that gathers details before your team ever opens the thread.

Five brands, a dozen channels, one team

Telegram, WhatsApp, Instagram, Messenger, the widget, Slack, Discord, even a client’s own mobile app — plus helpdesks like Zendesk, Intercom, and Freshdesk. Every workspace keeps its own knowledge and tone, with per-channel controls.

Web widgetAnswers before the visitor scrolls
Ownadesk Support
Typically replies in a few minutes
Do you offer refunds?
Yes — full refunds within 30 days, no questions asked.
Great, I bought it 12 days ago
You're within the window — refund started, money back in 3–5 business days.
Type your message…
WhatsAppKeeps pace with the fastest thumbs
Ownadesk Supportonline
Can I switch my plan to yearly?14:07
Done — you're on annual now. That saves you 17%, next invoice Aug 12.14:07
Will I get an invoice for accounting?14:08
Yes — sent to your billing email just now.14:08
Type a message
TelegramBot or Mini App — same brand voice
Ownadesk Supportbot
Where's my order #5378?09:41
It shipped yesterday — DHL tracking 992-4417. Arriving Thursday.09:41
Can I change the delivery address?09:42
Sure — reply with the new address and I'll update it with DHL.09:42
Message

Scripts read lines. Agents know products.

One recites a decision tree. The other has read your client’s docs.

Ownadesk AI agentClassic chatbot
How it learnsIngests each client’s docs and websiteSomeone scripts every answer by hand
When it can’t answerEscalates to your team with full contextDead-ends at “please contact support”
LanguagesReplies in whatever language the customer usedOnly the languages someone scripted
Over timeSharpens as real conversations expose gapsStays exactly as smart as day one
CoverageWidget, WhatsApp, Telegram, and 10+ more per brandThe website widget, and that’s it

What agencies ask before going live

How an agent learns a client’s product, when it calls your team, and how brands stay walled off from each other.

Connect that workspace’s sources — the client’s website (crawled automatically), files, Notion, Google Drive, their helpdesk’s help center (Zendesk, Intercom, Freshdesk), or articles written in their Ownadesk help center. Key product facts are also extracted from their site automatically and used in every answer. An agent reads only the sources linked to it — nothing bleeds in from your other clients.
Every reply carries a confidence score. Below the threshold the agent stops guessing: it can offer alternatives, hand the conversation to your team, or both — your choice. Automatic handoff after several unsure answers in a row is available too. Escalations arrive in your queue carrying the full conversation context.
Replies are grounded in content retrieved from that client’s knowledge base, behind built-in anti-hallucination instructions and confidence gates. For known questions you can pin exact wording that always wins over generated text, and guidance rules mark topics the agent must avoid or escalate.
The live chat widget, WhatsApp, Telegram — groups and Mini Apps included — Slack, Discord, Facebook Messenger, Instagram, Facebook Page comments, Zendesk (tickets and Messaging), Intercom, Freshdesk, and email. One agent per workspace serves all of them with the same knowledge and voice, and each channel keeps its own behavior controls.
Yes. It detects each customer’s language and answers in it, searching the knowledge base across languages — docs written in English answer questions asked in Portuguese. System messages like handoff notices are localized too, and you can lock a workspace to one language if the brand requires it.
Yes. Chat with it yourself first, inspect the confidence score and the sources behind every answer, and preview changes to personality, knowledge, and rules before flipping any channel live.
No. Each workspace’s sources and conversations serve only that client’s own customers — never shared across accounts or workspaces, never used to train models for anyone else. Language models are called for inference only, and every agent sees just the knowledge linked to it.

Give every client an agent that knows them

Connect one workspace this afternoon. 14 days free, no credit card.

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Keep exploring

The rest of the Ownadesk platform

InboxYour whole team in one queue across every client workspace — escalations arrive tagged, summarized, and ready to take over.Learn moreKnowledge BasePublish a help center per brand — the knowledge each client’s AI answers from.Learn more