Corvus Cloud, Hartwell Retail, Argo Fintech — every workspace feeds the one queue your team actually works. Each client’s AI answers first; escalations arrive wearing their workspace tag.
Charged for a cancelled order
Move Thursday's delivery
Portal invite says seat taken
Wrong size in my parcel
I cancelled order #7241 but the charge is still on my card
That hold is released automatically within 2–3 business days — nothing to do on your side.
It's been four days and the charge hasn't moved — can someone take a look?
Hi, this is Ines — pulling up your order right now.
AI summary
Open the queue in the morning — every brand’s overnight traffic is already triaged.
Each client’s AI has already cleared the routine questions inside its own workspace — before your team logs in.
Whatever needs a human lands with a workspace tag, an AI summary, and the customer’s story attached.
Notes, @mentions, and live presence work across workspaces — whoever is free picks it up, no matter whose client it is.
Threads split by state, and fresh conversations spread across whoever is actually on shift.
Answer Hartwell’s shopper, jump to a Corvus admin, come back — drafts, notes, and macros keep pace.
Hi Zara — sorry the charge is still showing! I've flagged it to our payments team just now. What happens next: 1. We release the hold on our side today. 2. Your bank posts it back within 2–3 business days. 3. You'll get a confirmation email as soon as it clears. Anything else I can help with?
You’re answering for a brand you don’t work at — the sidebar makes you sound like you do. Everything known about the person sits beside the thread.
Signing a client who lives on Zendesk, Freshdesk, or Intercom shouldn’t cost them their history. Import it into their workspace and pick up where their old desk left off.
What moves in with a client
The little things that slow a cross-client queue — batch edits, snoozes, priorities, search, unread counts, spam — handled once, for every brand.
Sweep a whole batch — close, assign, or tag dozens of threads at once.
Park a thread until it’s due; it resurfaces on its own.
Urgent threads jump out of every view, whatever the workspace.
Search all conversations and peek at messages before opening one.
Badges agree across tabs and devices — no phantom unreads.
Junk files itself away from the working queue.
Straight answers on channels, routing, and how the AI works alongside your team.
Plug in each brand’s channels and let their agents answer first. Free for 14 days, no credit card.
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