One brand, one help center

Every client workspace publishes its own help center. Customers browse it under the client’s brand, and the client’s AI agent answers from the same articles — edit once, both stay current.

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Publish
Published
Edit

Reset your password

Forgot your password, or just want to rotate it? You can reset it yourself in under a minute — no need to contact support.

Steps

  1. 1. Open Settings → Security from the account menu.
  2. 2. Click Reset password.
  3. 3. Check your email for the secure reset link (it expires in 30 minutes).
  4. 4. Choose a new password and Save.

Tip: Use a password manager to generate a strong, unique password you don’t reuse anywhere else.

Publish for readers. Teach the agent. Same keystroke.

The mechanics, in four numbers.

100%
of a workspace’s articles can teach its agent — published or private
50+
languages per help center, translated in a click
1 click
imports a client’s Zendesk, Intercom, Freshdesk, or Notion library
Unlimited
article nesting, rearranged by drag-and-drop

Everything the client has written, in their base

Crawl their site, upload their files, sync their Notion, Drive, or old helpdesk. Each source lands in that client’s workspace and stays fresh — no copy-paste, no rewriting.

Website crawler

Files

Their PDFs, DOCX, XLSX — upload and done.

Notion

Mirror their pages and databases, resync anytime.

Google Drive

Their working docs and sheets, synced over OAuth.

Your existing helpdesk

Bring articles over from Intercom, Zendesk, or Freshdesk.

Product facts, found for you

Key facts mined from the client’s site, woven into every reply.

Answers for your agent

Every article in the base is an answer that brand’s agent can give.

Watch it answer

An editor built for people who ship docs

Slash commands, tables, code blocks, embeds — plus comments, live presence, version history, and autosave every 3 seconds. Fast hands, nothing lost.

Familiar editing

Slash commands, tables, code blocks, task lists, YouTube embeds — it types like the tools your writers already know.

Drag to arrange

Nest pages and groups as deep as a product needs, then drag anything anywhere.

Version history

Every edit becomes a snapshot; roll back to any of them in one click.

Comments in place

Pin a note to the exact sentence or image; resolve the thread when it’s settled.

Live presence

See who’s inside an article before you touch it — no overwritten work.

Autosave

A save every 3 seconds while you type. Closing the tab costs nothing.

An article no one reads still answers questions

Connect a brand’s base and each article becomes something its agent can say, source cited. Private runbooks teach the agent without ever appearing on the public site.

  • Link a knowledge base to a workspace and every article in it can answer customers.
  • Internal-only runbooks coach the agent and never go public.
  • Each AI reply cites the exact article behind it.
  • Unsure replies and thumbs-downs surface as gaps in your dashboard.
  • One click turns a gap into that brand’s next article.
The questions a client’s agent couldn’t answer are a ready-made content plan.
Support agentAnswers from your connected knowledge

Knowledge connected to this agent

Help Center52 articlesPublished
Internal runbooks12 articlesPrivate

Both train the agent — publishing only controls what customers can read.

A customer asks

How do I update my billing card?
Open Settings → Billing, choose Update payment method, and enter your new card. It applies from your next invoice. From: Update payment method

Their logo on the door, live in minutes

Publish each client’s help center on their own domain or a free subdomain. Search, breadcrumbs, and a table of contents come built in — and every brand in your portfolio gets its own site.

  • The client’s own domain, or a ready subdomain with zero DNS work.
  • Their logo and favicon; any article can serve as the home page.
  • Readers get search, a table of contents, breadcrumbs, and prev/next out of the box.
  • Run a separate help center per brand, product, or audience — Hartwell’s shoppers never see Argo’s docs.
Ownadesk
EN

Getting started

Set up your account and send your first message in minutes.

4 pages

Account & billing

Plans, payments, and everything about managing your workspace.

6 pages

Integrations

Connect the tools your team already works in every day.

5 pages

Notifications

Control exactly what your team gets pinged about, and when.

3 pages

API & webhooks

Build on the platform and automate your own workflows.

4 pages

Troubleshooting

Fix the most common issues without waiting on support.

3 pages

Reset your password
Invite your team
Connect your inbox
Powered by Ownadesk

50+ languages, no translation vendor

Translate one article or a client’s whole site in a single click. Readers switch languages on the same page, so there’s never a duplicate drifting out of date.

  • Pick a default language per site, then add any of 50+.
  • One click translates an article — or the entire help center.
  • Languages live on one page; the switcher swaps text, never clones pages.
  • Search and navigation follow the reader’s language automatically.
Account & billingReset your password
English

Reset your password

Forgot your password, or just want to rotate it? You can reset it yourself in under a minute — no need to contact support.

  1. Open Settings → Security from the account menu.
  2. Click Reset password.
  3. Check your email for the secure reset link (it expires in 30 minutes).
  4. Choose a new password and Save.

Tip: Use a password manager to generate a strong, unique password.

Available in 7 languages
EnglishEN
DeutschDE
EspañolES
FrançaisFR
ItalianoIT
NederlandsNL
Bahasa IndonesiaID
Switching language keeps readers on the same page — the switcher swaps this article, never a duplicate.

A new client’s docs arrive intact

Import their Zendesk, Intercom, or Freshdesk help center, mirror their Notion or Drive, crawl their current site, or upload files. Re-import whenever — nothing duplicates.

Help desks

Zendesk, Intercom, Freshdesk, or any hosted help center — the whole tree arrives editable and resyncable.

Notion

OAuth in, mirror the client’s page tree, resync on demand.

Google Drive

Their Drive documents become pages your writers can edit.

Website and files

Crawl their existing help site into an editable tree, or start from uploaded files.

Docs your agent can’t read are just a website

Plenty of tools host multilingual help centers. The difference here: publish an article and it starts answering that brand’s customers on its own.

Ownadesk Knowledge BaseStandalone docs tool
Hosted multilingual help center
One-click AI translation
Articles answer customers through the brand’s AI agent
Content gaps mined from live conversations
Import from Zendesk, Notion, or a website crawlManual copy-paste
Comments, presence, and version historyUsually a paid tier

The fine print, answered plainly

How articles reach each brand’s agent, what survives a Zendesk or Notion import, how languages behave, and what ships next.

The moment you hit publish, the article is indexed and wired to that workspace’s agents as a live knowledge source. Hit unpublish and it drops out just as fast — no stale answers lingering, and no separate sync or training pass to run.
Yes. The migration wizard lists their Help Center articles across every locale; bring over all of it or a chosen subset. Everything lands as an editable site inside their workspace, each locale attached to its page as a proper translation, and the workspace’s agent learns the material at the same time. Run the import again later and existing articles update in place — nothing doubles.
Connect a client’s Notion via OAuth and their workspace mirrors its page hierarchy as a knowledge base site; resync whenever their docs change. A crawl of their current docs site, or plain file uploads, work as entry points too — both arrive as editable pages.
Every site picks a default locale, then adds as many as it needs — the catalog covers 50+ languages, and AI translation handles one article or the entire site in a click. Because locales attach to the page itself, the public switcher flips the article the reader is already on; there are no duplicate pages to maintain.
Each help center is live at its own branded ownadesk.com subdomain the moment you publish — no DNS setup. Custom domains are on the roadmap; until they land, every brand gets its subdomain out of the box.
Yes. A workspace can hold several knowledge base sites, each carrying its own logo, favicon, name, URL slug, home page, and language set — one per product line or audience, while brands stay separated by workspace. Sites publish and unpublish independently, bulk publish included.

Publish a help center for every brand you serve

Import from Zendesk, Notion, or a site crawl — the help center and its agent go live together. 14 days free.

Start 14-day trialBook a demo

Keep exploring

The rest of the Ownadesk platform

AI AgentOne agent per client workspace: it answers that brand’s customers from their knowledge alone, cites its sources, and escalates to your team with context.Learn moreInboxYour whole team in one queue across every client workspace — escalations arrive tagged, summarized, and ready to take over.Learn more