For cross-border sellers
Support in 50+ languages
Answer every customer in their own language without hiring for a single one — bots translate, reply and escalate with the full picture.
One help center, every market
You write your help center once, in your own language. The bots do the rest: a shopper asks in Portuguese, the bot finds the answer in your knowledge base and replies in Portuguese — same for Polish, Japanese or any of the 50+ languages it speaks. There are no per-language copies of articles to maintain, no translation projects to schedule and no agency invoices for keeping them in sync.
The knowledge gaps report speaks your language too. If German shoppers keep asking about customs fees and the article does not exist yet, the gap is flagged in plain sight with the questions that revealed it. You write one answer, in your own words — and from that moment every language gets it instantly, on every channel at once.
When a human joins, nothing is lost
Escalations cross the language line with the customer, not against them. The bot hands over a summary in your language, the customer keeps writing in theirs, and your agent's replies are translated back automatically as they type. Both sides of the conversation read as if it had been local all along — no copy-pasting into translation tools mid-thread.
Picture a dive school that books divers from thirty countries and answers all of them from one desk in English. The questions arrive in Spanish, French and Korean; the answers leave in kind. The only thing the team notices about languages is the small tag showing which one the bot detected.
What makes languages a non-issue
Going international without the payroll
- languages your bots and translated replies cover from day one
- 50+
- supports every market — no per-language hires or agencies
- 1 team
- answers across time zones, in the customer's own words
- 24/7
- written in your language serves shoppers in every other
- 1 article
Frequently asked questions
- Are machine translations really good enough for support?
- For support conversations — orders, bookings, policies, how-tos — yes, and you do not have to take that on faith. Bots answer from your approved knowledge sources, transcripts are always there to review, and anything ambiguous escalates to a person with a translated summary. Teams that spot-check the first weeks generally stop checking; the answers hold.
- Do my agents need to speak any of the languages?
- No. Agents read every conversation in their own language and write replies in it; translation happens both ways automatically. The customer sees a reply in their language, the agent never leaves theirs, and neither side notices the machinery in between — which is exactly how it should feel.
- Which languages are covered?
- More than fifty, including everything you are likely to meet selling across Europe, the Americas and Asia. The bot detects the customer's language from the first message — there is nothing to configure per market and no list of languages to maintain as you grow into new countries.
- Does multilingual support cost extra?
- No. Languages are not a paid add-on and there is no per-language fee: an auto-resolve counts the same in Korean as in English. You pay for conversations the bots close, whatever language they were closed in — going international does not change the maths of your plan.