Botdesk

Bot teams have arrived

Give every repeat question its own bot — order status, returns, FAQs — and keep your people for the conversations that need them.

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Bots on shift

Everything support autopilot needs in one place: specialist bots, plain-language playbooks, safe handovers to your team and the numbers that prove the routine is really gone.

Bot teams

Instead of one bot that does everything badly, Botdesk gives you a team of specialists: one owns FAQ, one owns order status, one owns returns, one covers the night. Each has its own playbook, its own knowledge and clear limits — and your people step in only when it truly matters.

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Playbook editor

A playbook is the job description you write for a bot — in plain language, not code. Describe what it may do, how it should sound and where it must stop, and the bot follows the script on every conversation, at 3 a.m. exactly as at noon.

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Escalation rules

Autopilot only works if you trust the handover. Botdesk bots know their limits: the moment a conversation turns sensitive, expensive or unclear, it moves to a person — with a summary of everything so far, so nobody asks the customer to start over.

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Knowledge feeds

Bots are only as good as what they read. Botdesk feeds every bot from your help center and internal notes, cites sources in every answer, and shows you exactly which missing article would take the biggest bite out of your queue.

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Autopilot analytics

You cannot run support on autopilot blind. Botdesk shows what the bots closed on their own, where they handed off and which lane is heating up — so you staff the right shifts, write the right articles and know the autopilot is earning its keep.

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Omnichannel inbox

Web chat, email, WhatsApp, Instagram, Telegram and your mobile app — one queue, one history, one place to work. Bots skim the routine off every channel, and whatever needs a person lands in a single inbox instead of six tabs.

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Frequently asked questions

Do I need all of this on day one?
No. Most teams start with one bot on one lane — usually order status or FAQ — and a connected inbox. Playbooks, escalation rules and analytics are already there when you add the next bot, so growing is a decision, not a project.
How is this different from the chatbot we tried and turned off?
Most abandoned chatbots failed for one of three reasons: they guessed instead of reading your articles, they trapped customers with no way out, or nobody could see what they were doing. Botdesk fixes all three by design — answers come from your knowledge with sources attached, every conversation has a clear path to a person, and the autopilot reports on itself daily.
Will bots make my brand sound robotic?
You set the voice. Each bot's playbook spells out tone in plain words — warm, brief, playful, formal — and the bot follows it consistently, which is more than most of us manage at 11 p.m. on a Sunday. Anything sensitive goes to a person anyway.
What does it cost as we grow?
Pricing follows results, not headcount: you pay for conversations the autopilot actually closes, and operator seats are free and unlimited. Plans start at $79 a month with 700 bot-closed chats included, and every plan begins with a 14-day trial, no card required.

Start with two bots and grow to a full roster

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