Botdesk

Bot teams have arrived

Give every repeat question its own bot — order status, returns, FAQs — and keep your people for the conversations that need them.

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About Botdesk

Updated

Why Botdesk exists

Botdesk started in a place most support teams know too well: an inbox that refills faster than anyone can empty it. Our founding team ran customer care for online shops and service businesses, and every week looked the same — hundreds of conversations, most of them the same forty questions, and the genuinely hard cases buried somewhere underneath.

The tools we used back then had two answers. Hire more people, or bolt on a single chatbot that answered everything badly and made customers type "agent" in frustration. Neither felt right. The routine was automatable — but not by one bot pretending to know everything.

So we built the product we wanted to run our own queues on: a support platform where each bot owns one lane. One bot handles frequent questions, another tracks order statuses, another walks customers through returns, another covers the night shift. Every bot has its own playbook, its own sources of knowledge, and — most importantly — its own limits. When a bot isn't sure, it doesn't guess. It hands the conversation to a person, with a short summary of everything said so far.

The lane every conversation travels: bots clear the routine, people get the judgment calls — with context attached.

What we believe

Autopilot, not autopilot-only. Bots exist to clear the runway, not to replace the crew. The goal is a morning where the queue is already sorted and your team opens the day with the conversations that actually need a human.

A bot should know what it doesn't know. We would rather a bot escalate one conversation too many than bluff its way through a refund question. Clear boundaries are a feature, not a limitation.

Handoffs must carry context. Nothing erodes trust faster than a customer repeating their story. When a bot passes a conversation to a person, the person gets the full picture in one glance.

Every channel, one queue. Web chat, email, WhatsApp, Instagram, Telegram, chat inside your mobile app — customers shouldn't care where they wrote, and your team shouldn't juggle six tabs.

Plain pricing. You pay for what the autopilot actually resolves. Seats for your people are free and unlimited, so growing the team never means growing the bill.

Where we are today

Today Botdesk keeps watch over support queues for online stores, booking services and subscription businesses in dozens of countries, answering in 50+ languages around the clock. The roadmap is public, the changelog is honest, and the best way to see whether the autopilot fits your queue is a 14-day trial — no card required.