Autopilot playbooks
The queues that eat a support week — order status, night shifts, sale peaks, languages, billing — and the bot that takes each one over.
Frequently asked questions
- My scenario is not on this list — can bots still handle it?
- Almost certainly. These pages show the queues we see most, but bots are built per lane, not per industry: if a queue is repetitive and has answers you could write down, a bot can own it. Describe the lane in a playbook, point it at your knowledge, give it boundaries — the pattern is the same for every scenario here.
- Do we have to automate everything at once?
- No — and you should not. Most teams start with a single painful lane, watch the bot's answers for a week, then add the next. Every plan includes at least two bots, so the natural path is one queue at a time, expanding as trust grows rather than as a big-bang launch project.
- What happens when a bot is not sure?
- It stops and hands over. Every bot works inside boundaries you set, and anything beyond them — an edge case, a refund, an upset customer — goes to your team with an AI summary of the whole conversation. Autopilot means the routine flies itself; judgment calls always land with a person.
- How quickly do teams feel the difference?
- Typically within the first week: the first bot goes live in a day, and the queue changes shape as soon as it starts closing its lane. The 14-day trial needs no card, which is usually enough to watch the morning queue shrink and decide with real numbers rather than a demo.