Cookie Policy
ownadesk.com
How cookies and comparable technologies operate across ownadesk.com and the service interfaces connected to it.
Operator: KeepFlow L.L.C-FZ
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Licence / Formation No. 2646796.01 / 2646796
Effective date: 19 March 2026
Website: https://ownadesk.com
Primary contact: support@ownadesk.com
Maintained in English as the working text published on ownadesk.com.
This Cookie Policy describes the way KeepFlow L.L.C-FZ (“KeepFlow”, “we”, “our”, or “us”) deploys cookies and related technologies when you browse ownadesk.com, view our marketing pages, or work in certain areas of the Services. Read it side by side with the Privacy Policy.
What a cookie is
A cookie is a small text record that a site leaves in your browser. It lands in the browser, on the device, or in local storage during a visit to a website or use of an online service. Pixels, tags, SDKs, scripts, and local-storage objects can do comparable work; throughout this document the word “cookies” is read broadly to take in all such related technologies unless the context dictates otherwise.
A cookie can live for a single session — disappearing once the browser closes — or persist on the device for a fixed spell or until removed. Some are set by us directly; others come from third parties acting for us or supplying tooling, analytics, integrations, or embedded functions.
What cookies do for us
Cookies serve five practical jobs on this site. They keep the core of the Website and Services running — moving between pages, load balancing, authentication, security controls, and the prevention of fraud. They hold on to your preferences: language, interface choices, and similar settings. They let us measure usage and learn how visitors and customers move through the Website and Services, which feeds performance and experience work. They power demos, forms, integrations, chat features, and other embedded functionality. And, where the law permits, they help personalise content, gauge campaign results, and support marketing or retargeting.
Categories of cookies in use
Four groups of cookies may appear, each with its own role.
| Category | Role |
|---|---|
| Strictly necessary | Keep the Website and Services working correctly and safely: session integrity, authentication, form submission, network management, consent handling, fraud prevention. Being essential, they can run without separate consent where the law so allows. |
| Functional | Retain settings such as language, region, and interface customisations so that repeat visits feel consistent. |
| Performance and analytics | Help us recognise returning visitors, read traffic patterns, spot popular pages and features, diagnose faults, and refine the Website and Services. The information involved is generally aggregated or pseudonymous rather than directly identifying. |
| Marketing and advertising | Where applicable and lawful, track how campaigns perform, cap repetitive marketing, and surface more relevant content here or on outside services. |
Cookies set by third parties
Part of the cookie footprint belongs to outside providers. Vendors supporting analytics, hosting, payments, embedded media, communication tooling, support widgets, security services, or advertising can place their own cookies and comparable technologies. Whatever those parties collect answers to their own cookie and privacy notices, not to this one.
We take reasonable care to pick reputable providers and set their tools up in a privacy-conscious way, yet third-party cookie behaviour is never fully in our hands. Reviewing the relevant providers’ notices where appropriate is therefore worthwhile.
Consent and preference controls
Non-essential cookies wait for your permission where the law demands it. In such cases consent is requested before anything optional lands on your device, and any cookie banner or preference centre available on the Website lets you adjust your choices later.
Browser and device settings offer a second lever: existing cookies can be blocked or wiped there. Note that shutting out strictly necessary cookies can degrade functionality, lock you out of secure areas, or leave parts of the Website or Services broken.
Managing cookies in the browser
Browsers give you granular command over stored cookies. Most let you inspect what is stored, remove entries one by one or wholesale, shut out third-party cookies, or ban cookies from chosen sites altogether; many also allow clearing local storage and other site data. Bear in mind that such choices bind one browser on one device at a time — switch machines or browsers, or wipe your data, and the settings need repeating.
Do Not Track signals
Preference signals lack a common standard, so uniform handling is not promised. Certain browsers emit “Do Not Track” or similar signals, but no universally adopted technical convention exists for recognising and honouring them all; our systems may therefore respond unevenly unless the applicable law says otherwise.
Revisions to this policy
The document tracks changes in law, technology, and our own practice. When a material revision lands, the new version appears on the Website with a refreshed effective date.
Contacting us
Cookie questions go straight to the operator. Reach us at support@ownadesk.com or in writing at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.