One brand, one help center

Every client workspace publishes its own help center. Customers browse it under the client’s brand, and the client’s AI agent answers from the same articles — edit once, both stay current.

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Publish
Published
Edit

Reset your password

Lost the password, or due for a routine change? A self-service reset takes under a minute, with no ticket involved.

Steps

  1. 1. From the account menu, open Settings → Security.
  2. 2. Click Reset password.
  3. 3. Find the reset link in your inbox — it stays valid for 30 minutes.
  4. 4. Choose a new password and Save.

Tip: Let a password manager invent something long and unique instead of recycling an old favorite.

Publish for readers. Teach the agent. Same keystroke.

The mechanics, in four numbers.

100%
of a workspace’s articles can teach its agent — published or private
50+
languages per help center, translated in a click
1 click
imports a client’s Zendesk, Intercom, Freshdesk, or Notion library
Unlimited
article nesting, rearranged by drag-and-drop

Everything the client has written, in their base

Crawl their site, upload their files, sync their Notion, Drive, or old helpdesk. Each source lands in that client’s workspace and stays fresh — no copy-paste, no rewriting.

Website crawler

Site crawl underway — page URLs becoming refreshed knowledge entries on schedule

Files

Their PDFs, DOCX, XLSX — upload and done.

Notion

Mirror their pages and databases, resync anytime.

Google Drive

Their working docs and sheets, synced over OAuth.

Your existing helpdesk

Bring articles over from Intercom, Zendesk, or Freshdesk.

Product facts, found for you

Key facts mined from the client’s site, woven into every reply.

Answers for your agent

Every article in the base is an answer that brand’s agent can give.

Watch it answer

An editor built for people who ship docs

Tables, slash commands, code blocks and embeds, backed by comments, presence indicators, versioning, and a save every 3 seconds. Type fast; lose nothing.

Familiar editing

Task lists, tables, code blocks, slash commands, YouTube embeds — the muscle memory from your writers' other tools carries straight over.

Drag to arrange

Nest pages and groups as deep as a product needs, then drag anything anywhere.

Version history

Every edit becomes a snapshot; roll back to any of them in one click.

Comments in place

Anchor feedback to the precise sentence or image, then close the thread once it's agreed.

Live presence

See who’s inside an article before you touch it — no overwritten work.

Autosave

A save every 3 seconds while you type. Closing the tab costs nothing.

An article no one reads still answers questions

Connect a brand’s base and each article becomes something its agent can say, source cited. Private runbooks teach the agent without ever appearing on the public site.

  • Link a knowledge base to a workspace and every article in it can answer customers.
  • Internal-only runbooks coach the agent and never go public.
  • Each AI reply cites the exact article behind it.
  • Unsure replies and thumbs-downs surface as gaps in your dashboard.
  • One click turns a gap into that brand’s next article.
The questions a client’s agent couldn’t answer are a ready-made content plan.
Support agentAnswers from your connected knowledge

Knowledge connected to this agent

Help Center52 articlesPublished
Internal runbooks12 articlesPrivate

The agent learns from both — the publish switch only decides what customers get to see.

A customer asks

How do I update my billing card?
Head to Settings → Billing, hit Update payment method, and save the new card — it takes over starting with your next invoice. From: Update payment method

Their logo on the door, live in minutes

Each client's help center goes live on their domain or a free subdomain, with search, breadcrumbs and a table of contents already wired — one site per brand across your whole portfolio.

  • The client’s own domain, or a ready subdomain with zero DNS work.
  • Their logo and favicon; any article can serve as the home page.
  • Search, contents, breadcrumbs and prev/next navigation need no setup.
  • Run a separate help center per brand, product, or audience — Hartwell’s shoppers never see Argo’s docs.
Ownadesk
EN

Getting started

Create your workspace and get a first reply out the door fast.

4 pages

Account & billing

Subscriptions, invoices, and the knobs of your workspace.

6 pages

Integrations

Wire up the software your team lives in already.

5 pages

Notifications

Decide which events ping whom — and which stay quiet.

3 pages

API & webhooks

Automate on top of the platform through the API.

4 pages

Troubleshooting

Cures for the usual hiccups, no ticket required.

3 pages

Reset your password
Invite your team
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Powered by Ownadesk

50+ languages, no translation vendor

A single click translates one article or a client's entire site. Language switching happens in place, so no duplicate copy ever drifts stale.

  • Pick a default language per site, then add any of 50+.
  • One click translates an article — or the entire help center.
  • Languages live on one page; the switcher swaps text, never clones pages.
  • Search and navigation follow the reader’s language automatically.
Account & billingReset your password
English

Reset your password

Forgot your password, or just want to rotate it? You can reset it yourself in under a minute — no need to contact support.

  1. Open Settings → Security from the account menu.
  2. Click Reset password.
  3. Check your email for the secure reset link (it expires in 30 minutes).
  4. Choose a new password and Save.

Tip: Use a password manager to generate a strong, unique password.

Available in 7 languages
EnglishEN
DeutschDE
EspañolES
FrançaisFR
ItalianoIT
NederlandsNL
Bahasa IndonesiaID
Change the language and the reader stays put — the same article swaps in place instead of loading a copy.

A new client’s docs arrive intact

Import their Zendesk, Intercom, or Freshdesk help center, mirror their Notion or Drive, crawl their current site, or upload files. Re-import whenever — nothing duplicates.

Help desks

Whether Zendesk, Intercom, Freshdesk or another hosted center — the full tree lands editable, resync included.

Notion

OAuth in, mirror the client’s page tree, resync on demand.

Google Drive

Their Drive documents become pages your writers can edit.

Website and files

Crawl their existing help site into an editable tree, or start from uploaded files.

Docs your agent can’t read are just a website

Plenty of tools host multilingual help centers. The difference here: publish an article and it starts answering that brand’s customers on its own.

Ownadesk Knowledge BaseStandalone docs tool
Hosted multilingual help center
One-click AI translation
Articles answer customers through the brand’s AI agent
Content gaps mined from live conversations
Imports via Zendesk, Notion, or a site crawlManual copy-paste
Comments, presence, and version historyUsually a paid tier

The fine print, answered plainly

How articles reach each brand’s agent, what survives a Zendesk or Notion import, how languages behave, and what ships next.

The moment you hit publish, the article is indexed and wired to that workspace’s agents as a live knowledge source. Hit unpublish and it drops out just as fast — no stale answers lingering, and no separate sync or training pass to run.
Yes. The migration wizard lists their Help Center articles across every locale; bring over all of it or a chosen subset. Everything lands as an editable site inside their workspace, each locale attached to its page as a proper translation, and the workspace’s agent learns the material at the same time. Run the import again later and existing articles update in place — nothing doubles.
Connect a client’s Notion via OAuth and their workspace mirrors its page hierarchy as a knowledge base site; resync whenever their docs change. A crawl of their current docs site, or plain file uploads, work as entry points too — both arrive as editable pages.
Every site picks a default locale, then adds as many as it needs — the catalog covers 50+ languages, and AI translation handles one article or the entire site in a click. Because locales attach to the page itself, the public switcher flips the article the reader is already on; there are no duplicate pages to maintain.
Each help center is live at its own branded ownadesk.com subdomain the moment you publish — no DNS setup. Custom domains are on the roadmap; until they land, every brand gets its subdomain out of the box.
Yes. A workspace can hold several knowledge base sites, each carrying its own logo, favicon, name, URL slug, home page, and language set — one per product line or audience, while brands stay separated by workspace. Sites publish and unpublish independently, bulk publish included.

Publish a help center for every brand you serve

Import from Zendesk, Notion, or a site crawl — the help center and its agent go live together. 14 days free.

Start 14-day trialBook a demo

Keep exploring

The rest of the Ownadesk platform

AI AgentOne agent per client workspace: it answers that brand’s customers from their knowledge alone, cites its sources, and escalates to your team with context.Learn moreInboxYour whole team in one queue across every client workspace — escalations arrive tagged, summarized, and ready to take over.Learn more